Frequently Asked Questions

Find answers to common questions about buying, selling, and letting

Buying

When buying a property, you'll need to budget for the deposit (typically 10-20%), stamp duty, legal fees, survey costs, and moving expenses. We can provide a detailed breakdown tailored to your situation.
The average property purchase takes 8-12 weeks from offer acceptance to completion. However, this can vary depending on chain length, mortgage approval, and survey results.
Yes, having a mortgage in principle (MIP) shows sellers you're a serious buyer and can afford the property. It speeds up the process and strengthens your offer.
Most lenders require a minimum deposit of 5-10% for residential mortgages. However, a larger deposit (15-20%) typically gives you access to better interest rates and more mortgage products.
Yes, we strongly recommend getting a survey. A basic valuation survey is often included with your mortgage, but a more detailed HomeBuyer's Report or Building Survey can identify potential issues that could cost thousands to repair.
Gazumping occurs when a seller accepts a higher offer from another buyer after accepting yours. To avoid it, move quickly with your mortgage and solicitor, consider asking the seller to take the property off the market, and maintain good communication.
Freehold means you own the property and the land it sits on outright. Leasehold means you own the property for a fixed period (the lease term) but not the land. Leasehold properties often have ground rent and service charges.
Absolutely! We encourage second viewings. It's wise to visit at different times of day, bring family members, and check details you might have missed. Take your time making such an important decision.
Once your offer is accepted, you'll instruct a solicitor, arrange a survey, finalize your mortgage, and your solicitor will conduct searches and handle contracts. You'll then exchange contracts (legally binding) and set a completion date.
Ask about council tax band, utilities costs, why the seller is moving, what's included in the sale, any issues with neighbors or the property, parking arrangements, and when they're looking to move.

Selling

We conduct a comprehensive market analysis comparing recent sales of similar properties in your area, current market conditions, and your property's unique features. Our expert valuers visit your property for an accurate assessment.
Our rates are competitive and transparent. We offer flexible packages starting from 1.5% including VAT. Contact us for a personalized quote based on your property and requirements.
Properties typically take 4-8 weeks to find a buyer, depending on location, price, and market conditions. Our marketing strategy and extensive network help achieve faster sales.
Focus on cost-effective improvements like fresh paint, deep cleaning, decluttering, and minor repairs. Major renovations often don't add equivalent value. We can advise on which improvements will give you the best return.
An EPC rates your property's energy efficiency from A (most efficient) to G (least efficient). It's legally required when selling or renting a property and is valid for 10 years. We can arrange this for you.
Yes, this is called being in a property chain. While it can complicate timing, most property transactions involve chains. We'll coordinate with all parties to ensure a smooth process.
We provide professional photography, floor plans, detailed descriptions, listings on major property portals (Rightmove, Zoopla), social media promotion, email to our database of buyers, and viewings management.
Not necessarily. Consider the buyer's position (cash buyer, mortgage approved, first-time buyer), their timeline, and how long you've been on the market. We'll advise you on whether to wait for potentially better offers or accept.
Sole agency means only one estate agent markets your property, usually at lower commission rates. Multi-agency involves several agents, increasing exposure but at higher cost. We can discuss which suits your situation.
You're not legally required to make repairs, but fixing obvious issues can prevent buyers negotiating the price down after surveys. We'll advise which repairs are worth doing to maximize your sale price.

Letting

Let Only means we find tenants and handle the setup, then you manage the property. Let & Manage includes ongoing property management, maintenance coordination, rent collection, and tenant support.
We provide a rental valuation based on local market rates, property condition, and amenities. We'll recommend a competitive price to attract quality tenants while maximizing your return.
Yes, all our letting services include comprehensive tenant referencing, credit checks, employment verification, and previous landlord references to ensure you get reliable tenants.
Landlords must provide an EPC, gas safety certificate (annual), electrical safety certificate (every 5 years), protect tenant deposits in a government scheme, provide a 'How to Rent' guide, and ensure the property meets safety standards.
In London, well-presented properties at market rent typically find tenants within 2-4 weeks. This can vary based on location, property condition, and time of year (September is usually busiest).
By law, landlords must protect tenant deposits in a government-approved scheme (DPS, TDS, or MyDeposits) within 30 days of receiving it. This protects both parties and provides dispute resolution at tenancy end.
For fixed-term tenancies, you can only increase rent if the tenancy agreement allows it or the tenant agrees. For periodic tenancies, you must give proper notice (usually one month) and follow legal procedures.
Our management service includes rent collection and chasing arrears. If necessary, we'll guide you through formal procedures including serving notice and, as a last resort, possession proceedings through the courts.
Yes, absolutely. Standard home insurance doesn't cover rental properties. Landlord insurance covers buildings, liability, loss of rent, and legal expenses. We can recommend specialist providers.
You must declare rental income on your tax return, pay income tax on profits (after allowable expenses), and potentially pay capital gains tax when selling. Consider consulting an accountant familiar with property taxation.

General

Yes, we are members of The Property Ombudsman (TPO), Propertymark, and comply with all relevant legislation including Client Money Protection requirements.
Yes, we offer virtual tours and video viewings for all our properties. This allows you to view properties remotely before arranging in-person visits.
We specialize in London properties, with particular expertise in North and Central London. Contact us to discuss your specific area requirements.
Simply call us on 020 4572 9433, email info@victorsalesandlettings.co.uk, or use our online booking form. We'll arrange a convenient time to visit your property and provide a free, no-obligation valuation.
We're open Monday to Friday 9am-7pm and Saturday 10am-5pm. Evening and weekend appointments are available by arrangement. You can also reach us 24/7 via email or our online contact forms.
We don't charge buyers any fees - our commission comes from the seller. For lettings, tenants may pay for reference checks and contract setup, but we provide full transparency on all costs upfront.
Yes, we have specialist property investment advisors who can guide you on buy-to-let opportunities, rental yields, growth areas, and portfolio building. We offer a comprehensive investment service.
Absolutely! We love helping first-time buyers navigate the process. We'll explain each step, connect you with mortgage advisors, and ensure you feel confident throughout your purchase journey.
Our combination of local expertise, transparent pricing, comprehensive services, professional marketing, and dedicated client support. We're also fully regulated and have an excellent track record of successful sales and lettings.
Register with us to receive property alerts matching your criteria. You can also follow us on social media, check our website regularly, or visit our office to discuss your requirements with our team.

Still have questions?

Our team is here to help. Get in touch and we'll answer any questions you have about our services.